Call Centre Manager Apra Amusement Private Limited

3.0 - 31.0 years

3 - 6 Lacs

Narendra Nagar, Tehri Garhwal

On-site

Job Profile · To set up, train, and manage effectively a small inhouse (6 – 8 executives) call centre for our adventure business. · Should have an experience of prior supervisory or team leader level with full knowledge of set up the systems from scratch. Ability to generate, analyse required for making better business decisions. · To train, mentor and check the quality of call centre executives regularly through call monitoring as well as maximise the business through lead generation and both inbound and outbound calls. · Provide feedback to senior management to help shape future call centre strategies. · Use data to identify trends, improve processes, and enhance customer satisfaction. · Ensuring smooth operations and meeting customer service KPIs (like first-call resolution, average handling time, and sales conversion rates). Skills · Proven expertise in upselling and achieving sales targets · Analytical mindset with the ability to use data to drive decisions. This job can also be on a contractual basis to set up and run the call centre for 3 months to bring it to a stable / organized stage

Posted 5 days ago

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Head Of Guest Experience & Sales Optimization Apra Amusement Private Limited

5.0 - 31.0 years

6 - 12 Lacs

Narendra Nagar, Tehri Garhwal

On-site

Location – The Thrill Factory, Shivpuri, Rishikesh Job Profile · To lead from the front a team of 8-10 GREs within the premises to give exceptional experience of the adventure destination and motivating the guests to add more activities and upgrade their packages thereby increasing sales. Skills · Well spoken and presentable · Confident and Extroverted · The candidate should be bold, extroverted, well spoken, proactive and should have the capability to train, manage guest relation executives. · He/she should be young and dynamic with full of ideas · The focus of the ideal candidate has to be to maximise guest satisfaction and per person spending

Posted 1 week ago

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